iLucki Privacy Policy

At iLucki, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we at iLucki collect, use, store and protect your information when you visit ilucki.com, register an account, make deposits or withdrawals, or otherwise interact with our platform. Our policy is operated by Novatrix SRL, registered in Costa Rica, and we are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. By using our services, you agree to the collection and use of information as described below.

Information We Collect

We collect several categories of information to provide, secure and improve our services. When you register at iLucki, we require accurate personal details, and we verify this information as part of our Know Your Customer (KYC) obligations. We may ask for the following:

• We collect registration data such as your name, date of birth, email address, phone number and country of residence.
• We gather identity verification documents, including passport details, identification cards, proof of residence and statements verifying the source of funds.
• We record payment information related to deposits and withdrawals made through methods such as Visa, Mastercard, Skrill, Neteller, ecoPayz, MuchBetter, Jeton, and cryptocurrencies including Bitcoin, Ethereum and Tether.
• We track your gaming activity, including bets placed, bonuses claimed and wagering progress, to manage your account and enforce our Bonus Terms.
• We log technical data such as your IP address, device type, browser information and login timestamps.

Documents submitted for verification must be provided in Latin or Cyrillic script. If you cannot provide documents in these scripts, we may require video verification showing you presenting the documents. Refusal to provide requested documents, or discrepancies between your documents and the information on file, may lead us to close your account and withhold funds.

Why We Collect This Information

We use the information we collect for several essential purposes. Our iLucki platform relies on accurate data to prevent fraud, confirm your identity, process payments and comply with anti-money laundering regulations. We also use your data to detect duplicate accounts, monitor for overlapping IP addresses, and identify advantage play or bonus abuse, such as low-risk betting patterns in roulette or baccarat. Where a group of players is found using similar betting patterns connected by location, banking method or IP address, we reserve the right to confiscate bonus winnings and deposits in line with our Terms and Conditions.

How We Use Your Data

We at iLucki use your personal information to operate our casino responsibly and securely. Specifically, we use your data to:

• We verify your identity and age to ensure you meet the minimum age requirement of 18, or the legal age in your jurisdiction.
• We process deposits and withdrawals and apply the appropriate minimum and maximum transaction limits.
• We communicate with you regarding your account, promotions, bonus offers and important policy updates.
• We monitor gameplay to enforce wagering requirements, maximum bet limits, and exclusions for jackpot and Megaways titles.
• We comply with our AML Policy and report suspicious activity to relevant regulatory authorities where required.

If we cannot reach you by email or phone within two weeks of a withdrawal request, we may lock your account pending completion of KYC checks. Any winnings, whether from bonuses or real money play, may be forfeited if complete KYC information is not provided within 40 days of our request.

Cookies and Tracking Technologies

Our iLucki website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. We use cookies to keep you logged in, to localize content in English, Deutsch, Francais, Norsk or Suomi, and to measure the performance of our promotions and tournaments. You can control or disable cookies through your browser settings, though doing so may affect certain site functionality.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services, including:

• We share data with payment processors to facilitate deposits and withdrawals through methods such as INTERAC, iDebit, Neosurf and cryptocurrency wallets.
• We share information with identity verification providers to complete KYC and AML checks.
• We may disclose data to regulatory authorities under our Comoros licensing obligations or where required by law.
• We may share information with fraud prevention services to detect multiple accounts or payment accounts not registered in your own name.

Third party payments are never accepted on our platform; deposits must be made only from payment methods registered in your own name. If we discover that a deposit originates from a third party, we reserve the right to confiscate winnings and return the original deposit to the rightful account owner.

Data Retention and Security

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal and regulatory obligations. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or misuse, including two-factor verification for login details. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your account credentials.

If your account becomes dormant after twelve consecutive months without activity, we may apply a monthly administrative fee as outlined in our Terms and Conditions, and we will notify you by email of any change in status. We also remind our players that iLucki does not permit the use of a VPN (Virtual Private Network) when accessing our services, as this interferes with our ability to verify your location and protect your account.

Your Rights

As a player at iLucki, you have certain rights regarding your personal data. These include:

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to certain types of processing, such as marketing communications, at any time.

To exercise any of these rights, you can contact our support team at [email protected] or through our live chat, available 24/7, 365 days a year. We do not currently offer phone support, but our multilingual team is ready to assist with privacy-related requests through email and chat.

Restricted Territories

We do not allow residents of certain Restricted Countries to deposit or play real money games, including Australia, Austria, Belgium, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, Ukraine and several others listed in our Terms and Conditions. If you reside in a restricted jurisdiction, we may be unable to process your data for gaming purposes, and your account may be subject to closure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes on this page and encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team at [email protected] or via live chat. We are here to help with any privacy concerns regarding your iLucki account, deposits, withdrawals, or bonus activity.